Guests are reporting that their Disney World Fastpasses have gone missing and that they are unable to make Advanced Dining Reservations from the My Disney Experience app and the Disney World website for July.
These changes might mean that Disney World is planning on opening the theme parks without advanced dining reservations or fastpasses. Disney shared the news yesterday that they are moving over to a new theme park reservation system and with Disney World operating on limited attendance and shorter hours so there may not be any need for Fastpasses or ADRs.
Here is the official word from the news we shared yesterday.
This phased reopening will demonstrate a deliberate approach, with limits on attendance and controlled guest density that aligns with guidance on physical distancing. That means certain experiences we know draw large group gatherings – such as parades and nighttime spectaculars – will return at a later date. In addition, “high-touch” experiences such as makeover opportunities, playgrounds and character meet and greets will remain temporarily unavailable, but characters will still be in our parks to entertain and delight our guests.
Because theme park capacity will be significantly limited as we welcome guests back to the magic, we will manage attendance through a new theme park reservation system that will require all guests to obtain a reservation for park entry in advance. At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on guests with existing tickets and reservations (Disney Vacation Club members can still make new reservations). Existing ticket holders and Annual Passholders will be able to make reservation requests in phases before new tickets are sold; we’ll be reaching out to these guests soon to provide additional details. We will resume new ticket sales and hotel reservations after that period of time. Theme park reservations will be limited due to attendance limitations and will be subject to availability. More details about this new reservation system will be available soon.
This could possibly be a glitch with the Disney World website or a hint at the changes coming to the Disney World theme parks in the coming months…
From our friends at chipandco.com
Filed Under: Parks & Resorts, Walt Disney World, Advanced Dining Reservations, Disney Dining, Disney Food, Disney rides, Disney World, disney world dining, FastPasses
Over a month ago I put together a list of my own theories, and theories from many others, about what procedures would be in place whenever Walt Disney World’s theme parks reopen. We received a lot of feedback on our “What Will Walt Disney World Be Like When It Reopens?” post. Since that time, Disney Springs reopened and we got a glimpse of the new temporary reality. Now, the big announcement has come. We can compare the theories we discussed to the reality that will come true in mid-July.
It is important to note that procedures and policies will change as the situation evolves.
Walt Disney World Theme Park Reopening Protocols
By Reservation Only – TRUE (!!!)
This is a big announcement. When I wrote about the parks being accessible only by making a reservation to visit on a specific day, I wasn’t 100% convinced it would come true. Alas, Disney did announce that they are implementing a new reservation system for entry into the theme parks. Personally, I am very glad that the Disney parks will be reservation only. Doing so has a lot of positive implications. Obviously it allows for capacity control. But, it also means guest buy-in and education. Guests who make a reservation to visit the parks on a certain day or days will have committed to their plans. And, one can expect Disney to have a terms and conditions section which would review the safety policies. Maybe even guests will have to acknowledge that they will abide by these policies.
One Orlando attraction is already by reservation only: SeaWorld’s Discovery Cove. Perhaps there are some examples of this system that Disney will follow. There will be lots more information about Disney’s theme park reservation system to come, so stay tuned.
Reduced Capacity of the Disney Theme Parks – TRUE
A month and a half after I wrote about this theory, it seems obvious that yes, Disney will indeed have reduced capacity. Disney has not shared what the capacity looks like exactly, nor should anyone expect them to. As described in this CNBC recap of its interview with Bob Chapek immediately following the announcement of the proposed opening dates: Disney CEO Bob Chapek declined to provide a specific breakdown of its capacity reduction on CNBC’s “Squawk Alley” Wednesday, noting that there is no governmental guideline like there is in China. He did say the company would adhere to the CDC’s 6 foot social distancing guidelines when limiting attendance.
Controlled Directional Flow Throughout Disney Property – TRUE
In the original post I discussed the potential for Disney to control traffic flow throughout the property. I mused that Disney might even go so far as to control traffic flow throughout the park, like they do during parade time for example. There was nothing about such specific plans in their presentation and announcement. However, Disney Springs already has directional flow implemented in certain high traffic areas, small areas, and certain retail locations have designated entrances and exits.
Walt Disney World Health and Safety Protocols
All Hands Off Deck and Cleaning Stations – TRUE
We already saw this partially come true during the final days of operation at Walt Disney World, and now, with Disney Springs open we’ve seen hand sanitizing and washing stations added. In addition to these new mobile hand cleaning stations, there is increased signage and reminders about the importance of sanitizing and cleaning. Disney announced that high touch areas such as playgrounds would remain closed and certain water effects would be turned off.
Hand sanitizer station at signage at Disney Springs
Reduced Shows, Attractions, and Character Experiences – TRUE
In our original post, the potential closure and reduction of high touch areas and activities was discussed. This is coming to pass as Disney announced all character meet and greet experiences would become an appearance and interactions from a distance. The possible closure of certain shows and other experiences was also mentioned. Disney states that this would be the case with reopening as well. What we didn’t touch on in our original post was the possible suspension of parades or fireworks. Disney has shared that for the time being parades and fireworks will not resume. You can imagine what a social distancing disaster it would be otherwise.
Required Masks and Temperature Screening – TRUE
It comes as no surprise that temperature screenings and face coverings or masks are required for attendance at Walt Disney World theme parks. After all, they are required at Disney Springs and will be required at both SeaWorld Orlando and Universal Orlando upon reopening of their theme parks. Temperature screenings at Disney Springs are conducted by one of Florida’s largest healthcare and hospital providers, AdventHealth. What I did not anticipate was the possibility of what Disney is calling “relaxation zones.” To be clear, this is not a definite feature, but Disney representatives mentioned at the Task Force meeting that they were considering creating places where people could take off their masks briefly.
Walt Disney World Theme Park Reopening Protocols
Designated Days for Each Theme Park – TRUE (Kind of)
In the original post it was discussed if Disney would designate certain theme parks to be open on certain days, in order to reduce costs and control capacity. We also wondered if Disney would even designate certain parks to certain types of guests like Annual Passholders and on-site hotel guests on certain days. This is somewhat coming true, only for a short period of time. The theme parks are not reopening on the same day. The kingdoms, Magic Kingdom and Animal Kingdom reopen first, on July 11, 2020. Then Disney’s Hollywood Studios and EPCOT reopen on July 15, 2020.
Restricting Access to Resort Hotels – TBD
The big piece that is yet to be fully communicated is Disney’s resort hotels. Which ones will open and when? How many hotels will stay closed? One would assume since the parks will be reservation only, that top priority will be given to resort guests. What I mused about in the original post is whether or not Disney would restrict access to the resorts to hotel guests only. This would potentially mean no dining at any of the resort hotels’ restaurants, visiting their merchandise locations, or simply sightseeing.
Additional Considerations
One of the potential operational changes we did not discuss in the original piece was the addition of Plexiglas to ticket windows and registers. Disney stated in their presentation to the Orange County Economic Task Force that barriers were being installed in certain retail and restaurant locations. We also got a peek at some of the signage that will be displayed throughout the parks.
Walt Disney World COVID-19 Health and Safety Signage
As we’ve seen with other theme parks and amusements in their reopening announcements, there will be changes to how attractions operate. Ride vehicles will have certain seats and rows closed. There will be multiple instances, especially in queues, in which travel parties will be kept together and served one at a time, other guests not in the current travel party will be asked to keep a safe distance.
This will be a very interesting time to say the least. We have never seen anything like this in modern theme park operations. I am hopeful that this reopening, with its purposeful safety measures, will help in a variety of ways. What are your thoughts?
From our friends at touringplans.com
Filed Under: Dos and Don’ts, Trip Planning, Walt Disney World (FL), disney covid-19, disney reopening, disney safety, walt disney world reopening
The first place we wanted to head yesterday was World of Disney so we could get our long-overdue Disney merch fix. But we weren’t the only ones! The line to get into World of Disney yesterday was absolutely CRAZY — they even used a virtual queue! But today, it seems like crowds are a little more manageable today.
When we arrived at World of Disney this morning, we were somewhat shocked to see that there was no line at all to get into the store. Multi-hour wait, who? Virtual queue, who? We don’t know them.
World of Disney Today
Yup, those crowds are GONE. Much like the first few days of the Disney Springs reopening, we saw the complex go from packed to pretty empty. We were able to walk right up to and into World of Disney, even as Cast Members continue to monitor capacity.
World of Disney Today
We guess that first-day hype died down pretty quickly! So, if you were thinking of taking a trip to World of Disney, but weren’t jazzed about a multi-hour wait; that no longer seems to be the case (today at least!!).
From our friends at www.disneyfoodblog.com
Filed Under: disney merchandise, Disney News, Disney Springs, Featured, Walt Disney World, crowds, disney springs, disney springs reopening, World of Disney, World of Disney Reopening
As reported by The Orange County Register, California’s Legoland and SeaWorld were scheduled to meet yesterday, May 27th with San Diego County health officials to discuss what health and safety measures they would be implementing upon reopening (social distancing for guests and staff, increased sanitization, contactless payments, limited capacity, and employee training, etc.), but so far only Legoland has submitted a reopening date.
From our friends at www.disneyfoodblog.com
Filed Under: Featured, News, california governor, california theme parks, carlsbad, Disneyland, first theme park to reopen, Governor Gavin Newsom, health and safety measures, july 1st, legoland, phase three, proposed reopening, reopening date, seaworld, theme parks
When Disney officials announced that Disney Springs would re-open in phases, I wasn’t sure how long and spread out each phase would be. Now, we have entered the second phase in which some Disney owned and operated locations have reopened – the biggest of which is the massive World of Disney store. This new phase brings a surge of Disney energy back into Disney Springs. A member of our field research team ventured there to scope out what was open and what it is like to visit Disney Springs during this next reopening phase.
Disney Springs Food Trucks Are Gone
Virtual Queue for World of Disney and Marketplace Co-op
Most likely this will not be the case long term, but at the moment guests wanting to enter World of Disney or Marketplace Co-op need to enter a “Virtual Queue.” What that means is that you check in with a Cast Member at the entrance to the store, providing your phone number, and they will text you when it is your turn to enter the store. This is similar to the system that is used for waiting for a table at many full-service restaurants at Walt Disney World. The challenge is that the communication about this from Disney to its guests has not been that great. This resulted in lots of folks crowding around the entrance, unaware of what to do. Our field team counted 359 people in line for the virtual queue, as in to get their name into the system, at World of Disney around 10:45 a.m. on reopening day. I am hopeful that this is purely because of reopening day hype.
World of Disney ExitWorld of Disney Purchases
Other Disney Owned Locations Remain Closed at Disney Springs
Many of the smaller venues that are owned and operated by Disney have not yet reopened. Places like Candy Cauldron and Disney Style at West Side remain closed. We can theorize multiple reasons for this including staffing, the size of the venue, and overall demand each particular retail location not warranting the cost it would take to have it open at the moment. Reopening stores in phases does allow Disney and their hardworking Cast Members to get used to the new procedures before expanding the locations. To our field research team’s deep dismay Amorette’s Patisserie and The Ganachery also remain closed.
Candy Cauldron Remains ClosedThe Ganachery Disney Springs Remains ClosedAmorette’s Disney Springs Remains Closed
Exit Only Doors at Many Locations
To help with social distancing and crowd flow, many location have designated entrance doors and exit only doors. It is interesting to see the signs in place. One has to imagine that this may get difficult to manage if Disney Springs becomes busier over the summer once the theme parks reopen.
Additional Changes at Disney Springs
Required face coverings and temperature scans do remain in place, and will for quite some time. Additional changes to Disney Springs include the elimination of paper guide maps. The brochure stands were removed from the entrances to Disney Springs. The LEGO Store is another location that reopened this week, but the interactive play area remains closed – no surprise there. The Disney Food Trucks were removed from the West Side – goodbye cookie dough food truck, we barely knew thee.
LEGO Store Play Area Closed Disney SpringsDisney Springs Maps and Guides Removed
With all this reduction in offerings at Disney Springs there was one surprising addition: Stormtroopers. These Stormtroopers stood on a balcony in the Town Center, above Ever After Jewelry, with First Order banners draped beneath them. Their addition surprised me immensely. Turns out they are their to provide an entertaining way to get social distancing messaging across. Perhaps they are also a test for how to incorporate this type of entertainment and messaging into the theme parks when they reopen.
Ever After Jewelry Disney Springs Remains Closed – And the First Order has moved in
Our field research team, having visited Disney Springs a few times now, recommends bringing multiple face coverings or masks if you plan to be at Disney Springs long, to help with the heat, rain, and humidity. We also encourage you to be prepared for adjustments in procedures at the situation progresses. We will keep you posted with updates to our TouringPlans blog and social media channels.
Goofy’s Candy Company Disney Springs ClosedDisney Springs Sprinkles Cupcakes ClosedDaily Poutine Disney Springs Is Now Open
As mentioned, it seems Disney could have done a better job communicating the virtual queue process for its big merchandise stores. Other than that, things seem to be going fairly smoothly at Disney Springs, all things considered. Will you visit Disney Springs anytime soon? Let us know in the comments.