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Mobile Order Has Changed at Walt Disney World Counter Service Restaurants — Find Out How Here!

Mobile Order is a service available to Walt Disney World guests through the My Disney Experience app. It allows guests to pre-order and pre-pay for their food at participating Counter Service restaurants around Disney World.

D-Luxe Burger

Upon arrival to the restaurant, guests using Mobile Order can bypass the ordering queue and go straight to a designated Pick Up Counter to get their food. And today, when we used Mobile Order for our visit to the newly reopened D-Luxe Burger in Disney Springs, we noticed a new feature in the app.

Previously, when guests ordered a meal using Mobile Order in Walt Disney World, they would select their restaurant from the list of participating locations, then proceed to choose their food and beverage items.

Mobile Order Pickup Sign at D-Luxe Burger

Though a “Please Arrive Between” time was noted upon starting the order, it essentially allowed guests the chance to pick their food up at any time prior to the location’s closing time that day.

Today, however, we found that it was necessary to choose an Arrival Window designating a specific half hour time slot before moving into the item selection.

Select An Arrival Window Screenshot

Now, we should note that though this is the first time we’ve seen this particular part of the process utilized in Walt Disney World, Mobile Order in Disneyland has always required guests to select an Arrival Window before beginning to place their order for their chosen location, as seen in the example from Mobile Order’s Disneyland debut below. 

Disneyland Mobile Order screenshot

Will this be the norm moving forward with Mobile Order in Walt Disney World? D-Luxe Burger is the only currently open location that offers Mobile Order, so it is a bit difficult to say with certainty. However, in light of the new safety measures currently being implemented in Disney Springs and proposed for the reopening of the rest of the Resort, this is more than likely part of the measures to limit capacity within individual restaurants in order to promote physical distancing.

Mobile Order Arrival Window selected for D-Luxe Burger

Other measures that Disney mentioned during its proposal with regards to dining include contactless menus and encouraged use of contactless payment. It was also noted that Mobile Order would be further enabled at food and beverage locations, so it’s possible that the list of locations that offer Mobile Order may be growing.

D-Luxe Burger Sneak Peek!

This isn’t the last you’ll hear from us at D-Luxe Burger in Disney Springs today! After all… we placed our order, so you may be wondering what we got to eat on our first trip back! We’ll be sharing our review (and the rest of our experience using Mobile Order) with you here soon, so we hope you’ll stay tuned!

Find out more about the additional locations that have reopened in Disney Springs today by clicking here!

And to find out more about the new measures proposed for the reopening of Walt Disney World Resort, you can click here or visit any of the links below.

What do you think of this change to Mobile Ordering at Walt Disney World? Please let us know with a comment!

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Filed Under: Counter-Service, Disney Springs, Featured, Walt Disney World, D-Luxe Burger, disney springs, disneyland mobile order, health and safety measures, Mobile Order, Walt Disney World Mobile Order, walt disney world reopening