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Disney News Disney Parks

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Since the Disney Resorts have re-opened and Disney World will be opening for guests soon, there has been plenty of preparation on Disney’s side. Things are being completely changed to ensure guest and cast member safety, and that includes limited theme park capacity!

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney’s Grand Floridian Resort

Although Disney has sent out surveys to guests who have recently stayed at the Disney Resorts, many guests and readers have given us their own thoughts on the Disney Park Pass reservation system. And, if you happened to book a visit to the parks when they re-open, Disney is looking for your opinion on how well Disney Park Pass works too!

The Disney Park Pass reservation initially went live for resort guests on June 22nd, and it also opened to Annual Passholders and regular ticket holders soon afterwards. While the system has been operating well recently, it debuted with a VERY bumpy start.

However, Disney has only recently sent the survey out after many of the issues with the system were seemingly sorted out.

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

This particular survey we received begins by asking where guests permanently reside and if they were over 18 years old to confirm that they could take part in the survey. Standard stuff.

But Disney also confirmed that we recently booked Disney Park Pass reservations. Interestingly, they were ONLY asking about ONE of our park pass reservations.

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

Since there have been some varied guest experiences, Disney went on to ask about the ease of use for the new system. (While we JUST made this park pass in the last two days, it was easy to do since many of the original issues have been ironed out.)

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

In light of the varying experiences with the Disney Park Pass system, Disney went into depth with how guests feel about how their experiences at Disney World will be affected. The survey asked for opinions on how tricky the situations will be in the parks, the length of wait times, crowds, and more.

THIS is super fascinating that Disney is gauging guest perception based on their own “before you go” marketing and, we assume, opinions gleaned from public discussions on social media.

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

Disney’s trying to figure out the mindset of the guests who are coming into the parks, so that they can use appropriate language and marketing around the experience. After all, how guests perceive their vacation could feel can be a self-fulfilling prophecy. (E.g. if the majority of guests say that they believe that wait times will be longer than in the past, then Disney knows it’s their job to focus on getting the word out that they think wait times could, in fact, be shorter. I mean, maybe. I’m clearly not a marketing professional! But that’s one way they could use this information.)

Plus, Disney wanted to make sure that guests were thoroughly aware of the health and safety regulations across the parks and resorts. This stems back to checking up on their own goal to get the word out to guests as much as possible.

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

Disney went on to ask some more standard questions that we see in most Disney World surveys — checking to see if this was the guest’s first trip to Walt Disney World, and, if not, the dates of the guest’s last trip.

And although the survey did ask earlier about our upcoming resort reservation, it confirmed this fact again…

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

…before diving into more detailed questions that pertained to guests’ specific situations, like income, ages of those in the household, etc.

NEWS! A Disney World Park Pass Experience Survey Has Been Sent To Select Guests…And It’s Got Some Interesting Questions!

Disney Park Pass Survey

So Disney’s listening y’all. At least they’re trying to find out information about our experiences and about how we THINK our experiences could go down when we’re actually in the parks. Fun insight for sure.

What have your experiences been with the Disney Park Pass system? Let us know in the comments below!

From our friends at www.disneyfoodblog.com
Filed Under: Disney News, disney parks, Featured, Walt Disney World, Disney, disney news, Disney Park Pass, disney park pass reservation system, Disney Park Pass System, disney survey, Disney World, Disney World reopening

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Disney Parks

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

As Disney World starts to put its re-opening plans into action, the parks will be making a lot of modifications to fit with the health and safety guidelines they have put in place.

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Cinderella Castle

Since there will be limited capacity in the theme parks when they reopen, guests will need to make reservations through the Disney Park Pass system in order to visit the theme parks. Due to the lower capacity as well as limited options available to guests once the parks reopen, Disney made the decision to pause all park hopping — which means “hopping” between Disney World theme parks in the same day — temporarily. (Note that Disney is selling park hopper add-ons for 2021 tickets at this time, so if your trip is in 2021, you’ll likely be able to park hop. This information is primarily for guests headed to Disney World in 2020.)

So what about all those guests who had purchased the Park Hopper add-on with their 2020 tickets?? Can they get refunds for that extra cost?

OK let’s break down the options. When Disney World reopens, guests are only allowed to make a park pass  reservation for one park per day. While they can leave a park and return back into that same park later that day if capacity allows, guests can no longer spend a morning in Magic Kingdom before hopping over to enjoy an afternoon in Disney’s Hollywood Studios (for example).

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Disney’s Hollywood Studios entrance

Disney has been offering refunds for guests who have been affected by the closures as well as a few options for Annual Passholders whose passes have been impacted.

And Disney will also be giving guests options for how to handle Park Hopper and Park Hopper Plus add-ons that had been previously added to their tickets.

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Tamu Tamu Refreshments at Disney’s Animal Kingdom

Option 1: Ticket Use Dates Have Been Extended, So “Wait and See” If Park Hopping is Reinstated

Disney has stated that guests with Park Hopper tickets can use their “current date-based ticket by September 26th, 2021, with the existing add-on options, should the options return by that date.” So if Park Hopping is allowed any time in the next year+, you can use your tickets as normal.

Based on our reader responses when we asked about park hopping add-on refunds, this is what many guests are choosing to do: wait it out. Currently, there’s no penalty for not changing your tickets. So guests who have vacations booked later in 2020 can simply wait to see if park hopping is reinstated by the time their vacation rolls around. OR they can postpone their vacations into 2021, as many tickets have been extended for use into September 2021.

If park hopping is not reinstated by the time your vacation approaches, then it’s time to move on to Option 2… .

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Flower and Garden Festival

Option 2: Modify Your Tickets

Resort packages that include tickets are able to be modified by contacting the Disney Reservation Center at (407) 566-4985 or your travel agent directly. “Modifications” is likely where you will be able to switch your tickets to a different type and receive a refund on the park hopper add-on. We’ve had several readers confirm that they were able to modify their tickets with Disney and receive refunds.

That said, when I reached out to Disney World directly via website chat, I didn’t get as satisfactory an answer as I was hoping for. Initially, my chat companion, Wendy, told me that ticket cancellation would be as close as I could get to a refund:

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options! Then, I started asking about modifying ticket packages directly. Wendy told me that I could keep everything else in my package the same and JUST modify my tickets… .

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

And that sounds to me like I’d be able to change tickets to non-park-hopper tickets and get a refund. But when I got down to brass tacks, Wendy tapped out.

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

So, yes, we have had some readers confirm that they were able to refund their park-hopper add-on by modifying their tickets. But you’ll need to speak with Disney directly to see if that’s an option for you.

Moving on to Option 3… .

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Magic Kingdom

Option 3: Cancel Your Tickets

However, if you choose NOT to visit Disney World, you can also cancel your ticket or package. The Disney Reservation Center and travel agents will have more details so that you can explore your options.

But please be VERY careful with canceling tickets right now. Remember — Disney is NOT selling tickets for 2020 right now, and has not stated when those sales would return beyond “later this summer.” So if you have tickets for 2020 at the moment, those are precious commodities and you might not want to be too hasty with canceling those if you have them. If you cancel, you may not be able to purchase more for this year.

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Epcot

So there we have it — three options for trying to manage your park hopper ticket add-on here in 2020! Remember, if you’re not going for a while, your best bet is probably to sit tight and wait to see if park hopping comes back by the time your trip rolls around. You can always “modify” or cancel your tickets later if needed!

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Mission Space

Other Things To Note About Disney World Park Tickets

So while you’re deciding what to do with your tickets, here are two more details that Disney has released that may impact your decision:

Ticket Use Dates Have Been Extended For Most Guests and Flexibility Has Been Added

First — guests who have just about any kind of multi-day theme park ticket may now be able to use those tickets through September 26, 2021.

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Second — we have also confirmed with Disney directly that if you have tickets for specific dates and they’ve been extended, those tickets can be broken up and used separately. For example, if you have a 5-day ticket dated November 1-5, 2020, you can use those five days — individually or altogether — anytime between park reopening and September 26, 2021.

Speak with a Disney reservations specialist to get more details on how to do this. And note that things are changing very quickly right now, so this could be updated at any time.

Can I Get A Refund On My Disney World Park Hopper Ticket Add-On? Here Are Three Options!

Via Napoli in Epcot

It’s important to note that guests will need a valid park ticket in order to use the Disney Park Pass system to make reservations for the theme parks. If you plan on visiting Disney World any time soon, be sure to talk to Disney or your travel agent to decide which option is the best for your situation!

When will you be returning to Disney World? Let us know in the comments below!

From our friends at www.disneyfoodblog.com
Filed Under: Disney News, disney parks, Featured, Walt Disney World, Disney, disney news, disney passes, disney tickets, Disney World, Disney World reopening, park hopper, park hopper plus

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Disney News Disney Parks

NEWS! Disney English Learning Centers Will Be Closing in China!

Shanghai Disneyland and Hong Kong Disneyland have already been welcoming guests back into the parks in China.

NEWS! Disney English Learning Centers Will Be Closing in China!

Shanghai Disneyland

However, since this unprecedented situation constantly changes, Disney has had to make a few tough decisions outside of the parks in China.

Shine News has reported that Disney English will no longer be available in China after operating for 12 years. Disney English opened its learning centers with English-immersion classes that included storytelling, singing, and interactive games as a way to educate people in the country.

NEWS! Disney English Learning Centers Will Be Closing in China!

©Disney

The first Disney English location was debuted in Shanghai in October 2008, before making its way across the country with 26 learning centers (10 of which are based in Shanghai). Over 100,000 children ages 2 through 12 have been able to expand upon their language skills through Disney’s programs.

NEWS! Disney English Learning Centers Will Be Closing in China!

©WaltDisneyImagineering on Instagram — Shanghai Disneyland reopening

However, classes were closed in-person in January due to health concerns, and online classes were offered starting March 19th. The Walt Disney Company Executive Vice President Mahesh Samat has stated that “Over the past few years, we have noticed a shift in consumer preferences toward online learning experiences and this trend has been accelerated by the global pandemic as families are hesitant to resume in-person supplemental learning classes.”

NEWS! Disney English Learning Centers Will Be Closing in China!

Hong Kong Disneyland

He went on to comment that “After careful consideration, we have made the difficult decision to not reopen the centers. We are ensuring that each family of a Disney English learner is refunded accordingly, and we are taking care of each and every one of our affected cast members.”

NEWS! Disney English Learning Centers Will Be Closing in China!

Shanghai Disneyland

Disney has notified parents that they are able to apply for refunds through July 21st. In order to visit the learning centers in person, parents should make an appointment. Anyone coming inside the Disney English locations will be required to wear masks, show their health QR codes, and bring their ID cards, bank cards, and contracts to receive a refund.

NEWS! Disney English Learning Centers Will Be Closing in China!

Hong Kong Disneyland Resort

As situations at different Disney locations around the world unfold, we will continue to keep you updated with more information!

Have you been to any of the international Disney Parks? Let us know in the comments below!

From our friends at www.disneyfoodblog.com
Filed Under: Disney News, disney parks, Featured, Hong Kong Disneyland, News, Disney, disney english, disney news, shanghai disneyland

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Disney Movies Disney+ Marvel

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War‘ Disney+ Debut. To celebrate the premiere of Avengers: Infinity War on Disney+, Disney and Marvel Studios have released some special behind the scenes photos for fans to enjoy!

“Avengers team members, Black Widow, Iron Man, Captain America, Thor, the Hulk team up with other Marvel Heroes and unite to battle their most powerful enemy yet — Thanos. On a mission to collect all six Infinity Stones, Thanos plans to use the artifacts to inflict his twisted will on reality. The fate of the universe and existence itself has never been more uncertain as everything the Avengers have fought for has led up to this pivotal moment.”

Check out these behind the scenes photos of the cast and crew of Avengers: Infinity War:

Chris Hemsworth (Thor) and Chris Evans (Steve Rogers/Captain America)

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Chadwick Boseman (T’Challa/Black Panther), Danai Gurira (General Okoye), Scarlett Johansson (Natasha Romanoff/Black Widow), Sebastian Stan (Bucky Barnes/The Winter Soldier/The White Wolf) Wakandan Warrior Extras and Film Crew

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Scarlett Johansson (Natasha Romanoff/Black Widow)

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Dave Bautista (Drax) and Karen Gillan (Nebula)

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Mark Ruffalo (Bruce Banner/Hulk) and Benedict Wong (Wong)

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Elizabeth Olsen (Wanda Maximoff/Scarlet Witch) and Director Joe Russo

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Sean Gunn (Body Double for Rocket Raccoon), Chris Hemsworth (Thor), and Unnamed Body Double for Teenage Groot

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Robert Downey Jr. (Tony Stark/Iron Man)  and Tom Holland (Peter Parker/Spider-Man)

New Behind the Scenes Photos Revealed in Celebration of ‘Avengers: Infinity War’ Disney+ Debut

Marvel Studios’ Avengers: Infinity War is now available for streaming on Disney+. Be sure to check back here at Chip and Co. for all things Marvel!

Featured Photo Credit: Disney/Marvel Studios

Source: ComicBook

From our friends at chipandco.com
Filed Under: Marvel, Disney+, Movies, News, Avengers: Infinity War, disney, Disney plus, Infinity War, Marvel Studios

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Disney Parks Disney Vacations

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

As Disney World’s Resorts have started to re-open, we’ve headed back to explore the pools, say hello to characters, dine at some of our favorite spots, and shop ’till we drop!

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Bay Lake Tower

Although the resorts were relatively empty when we visited, we still noticed a lot of changes put in place around the hotels. Since this is an unprecedented situation, Disney is looking to continue making every experience better and safer for guests visiting Disney World.

After our stay at Disney’s Bay Lake Tower, we received an extremely detailed survey about our experience at the resort. While it may seem long (it took a bit of time to complete!), these surveys help Disney continue to expand upon their existing guidelines and create new ones based on the feedback they are given.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

The resort re-opening survey took the time to ask questions about the guests’ perception of the cleanliness in the rooms (which now feature plastic around many of the high-touch objects)…

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

…allowing you to provide comments along the way about why you gave certain questions a specific rating.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

Cleanliness in public areas was also an important point to Walt Disney World…

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

…as well as the health and safety measures that were in place at the resorts. As we explored, the biggest surprise to us was that the hotels aren’t requiring temperature checks at the moment.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

There were also questions about guests’ views on specific health and safety measures, like distancing, face masks, and hand-washing and hand-sanitizing stations.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

The survey went on to ask permission to use information obtained from our MagicBand or theme park ticket so they can use answers to our questions that best pertained to our experiences.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

The survey continued to go into detail about the Pre-Arrival Health Acknowledgement

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

…our own perception of the health and safety procedures we noticed…

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

…and our awareness of the changing re-opening plans at Disney World that could affect our stay.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

Since there is now the ability to use Mobile Check-in, Disney wanted to know if we skipped in-person visitation…

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

…and if we had to talk to the Front Desk for assistance (even though our experience with the new virtual chat feature was kind of a mess).

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

We also thought it was interesting that Disney wanted feedback on our virtual experiences after we used multiple online features, like Mobile Dine Check-in.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

At the end of the survey, we were asked about safety and security at the Disney Resorts.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Resort Re-Opening Survey

Since the ball is rolling with Disney World’s phased re-opening, we’re curious to see how the resorts incorporate the feedback from these surveys into their everyday operations. As more resorts start to re-open around the property, there could always be changes made and new guidelines put in place to better assist guests and Cast Members.

Disney’s VERY Detailed Survey Looks for Guests’ Experiences at the Newly Re-Opened Hotels!

Disney’s Grand Floridian Resort

While we continue to make our way to the resorts to give you a look at everything new happening, we will give you more details on what you can expect when you return to the Disney Resorts! Check back with DFB for all the latest reopening news out of Disney World!

What Disney Resort is your favorite to visit? Let us know in the comments below!

From our friends at www.disneyfoodblog.com
Filed Under: Bay Lake Tower, Disney News, disney parks, disney resorts, Featured, Walt Disney World, Disney, disney hotels, disney news, disney resort re-opening survey, Disney resorts reopening, disney survey, Disney World, Disney World reopening, resort survey