A Sign of Hope: Disney’s Lost and Found

It happens to all of us — keys, cell phone, wallet, and more somehow end up not exactly where we are sure we left them. When you’re on vacation and carrying items that you may not be used to hauling around on a daily basis, it can become very easy to forget an item. Maybe it is a hat, or a camera. It could be a favorite toy or an item you just bought. Whatever it is, somehow you’re in one place and your item has decided to take an unplanned tour of Walt Disney World.

As challenging as it can be to think sometimes in that moment of panic when you lose something, most people in the world are good people, and I can speak from experience that lost items generally make their way to a Cast Member who then takes them to lost and found. Over the years, the process has changed, and now can be easily done immediately when you notice an item is missing (as long as someone in your party still has a phone with a web browser).

First, visit


Click the link for Answer a short series of questions… (or go directly to Select the location where you lost your item.

Next, enter information about the item as well as your contact information.

Once you’ve filled that out, that’s it–now the waiting begins. If all goes well, you’ll receive an email confirming they found your item.

Then it is just a matter of heading to Disney Springs’ Lost and Found Pick-Up location at the Town Center Storage House  to pick up your item between 10 a.m. and 6 p.m. There also will be contact information if you have already headed home from your vacation to see how best to get your item back to you.


Although Disney obviously can’t guarantee that your item will be found, I’ve known many, many people (myself included) who have received their items back.

How about you? Have you ever had to file a claim with lost and found? Did you get your item back?

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Filed Under: Walt Disney World (FL), lost and found