McDonald’s is testing a new AI-powered drive-thru system called ArchIQ at five U.S. locations, which could eventually replace human order-takers. The Google-powered platform can take orders in English and Spanish, recognize repeat customers, and process requests without human intervention. McDonald’s CEO Chris Kempczinski stated that automation allows the company to provide both hospitality and speed simultaneously, eliminating the need for customers to choose between them. However, reactions on social media have been largely negative, with many expressing a preference for interacting with human workers rather than machines. The technology is still in its testing phase, and there is no announcement regarding nationwide rollout plans at this time.
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